Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for opening and using a 656bd account — what you can do, what we expect, and how your wallet and activity are managed.

Account EligibilityWallet RulesbKash & Nagad DepositsAccount Suspension PolicyJurisdiction Conditions
656bd Terms and Conditions That Govern Your Account
HOW WE OPERATE

How 656bd Handles Your Account Data

We hold account data only as long as it's needed for the purpose it was collected — transaction records, identity verification, and support history. You can request a summary of what we hold by contacting support with your account ID. Account security uses OTP verification at login and for withdrawal requests, so keep your registered mobile number current. If you believe your account has been accessed without your permission, contact us immediately and we'll place a temporary hold while we investigate.

Data Retention

We keep transaction and account records for the period required by applicable regulations. After that window, data is deleted or anonymised in line with our internal policy.

Account Security

OTP verification is required at login and before any withdrawal is processed. If your registered number changes, update it through account settings before your next transaction.

Your Access Rights

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email with your account ID and we'll respond within a reasonable timeframe.

Terms Updates

When these terms change, we notify you via your registered account before the new version takes effect. Continuing to use the platform after that notice means you accept the updated terms.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, wallet transaction, or eligibility, our support team handles those queries directly. You don't need to navigate a ticketing maze — contact us through the channels below and reference your account ID.

Team online

Live Chat

Start a live chat from your account dashboard for the quickest response on terms-related account queries.

Email Support

Send a detailed query to our support address for written confirmation of any terms clarification or account decision.

Account Help Centre

The help centre covers common terms questions — account suspension, wallet rules, and eligibility conditions — with step-by-step answers.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and what happens when something goes wrong. If yours isn't here, live chat is the fastest route to an answer.

Access and eligibility depend on your local law and the region you're in. These terms govern your account if you are permitted to hold one under the rules that apply where you are.

No. Your account must be funded from a wallet registered in your own name. Using another person's bKash or Nagad may trigger a review and temporary suspension of your account.

We notify you through your registered account before any change takes effect. If you continue using the platform after that notice, you're accepting the updated version of the terms.

Contact support via live chat or email with your account ID. We'll confirm what data we hold and provide it within a reasonable timeframe in line with applicable rules.

Accounts may be suspended for multiple login attempts, suspected credential sharing, mismatched wallet ownership, or a request from you to pause activity while a security concern is investigated.

You must meet the minimum age required by the laws in your jurisdiction to hold an account. We may request age verification documents before activating or reinstating an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.