What This Policy Covers and Why It Matters
When you open an account with us, we collect the information needed to run it — your registration details, login activity, and the payment records tied to your deposits and withdrawals via bKash, Nagad, or Rocket. We do not sell your personal data to third parties.
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Payment transaction records are retained to meet financial accountability requirements and to resolve any disputes you raise about your wallet activity. We use cookies and session data to keep your account secure across devices, including mobile access where most of our account holders manage their wallets.
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Data we hold about you is limited to what is necessary: identity verification details, contact information, transaction history, and device or browser signals used for fraud prevention. If you access our platform from Bangladesh, your data is processed in accordance with the applicable data protection framework
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for your region. We periodically review what we hold and remove data that is no longer required. You have the right to ask what we hold, request corrections, or ask us to delete your account data where local law permits. Any request of this kind should
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go through our support channel, and we aim to respond within a reasonable period.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.